Dispute Resolution

New rules on the procedure businesses must follow when trying to collect debts from individual customers could mean that you have to wait 90 days or more before you can issue court proceedings. To limit the damage this may cause to your cash flow it is important to review your credit control procedures now before the new rules come into force on 1 October 2017.

Commercial contracts often contain clauses which seek to limit the liability of one party if a breach of contract occurs. It is important to understand how limitation of liability clauses work and in what circumstances this type of provision may be unlikely to be enforceable in the event of a dispute.

If your business is owed money by a partnership, and previous efforts to recoup the debt have failed, you may now be considering what to do next. Businesses in this situation have several options but are often attracted by what they perceive to be the quick fix of insolvency and bankruptcy proceedings, but as JPP Law explains, this option is not available to everyone and may not always be appropriate.

Falling out with someone you do business with because of a contract dispute can be emotionally draining, costly and time-consuming. Sometimes there is a complete breakdown in trust which makes it impossible for you to continue working together. On other occasions your relationship might be salvaged if you can agree a way to resolve your differences. In either case, when a breach of contract occurs it is important that you know your rights and the options available to you to…

Research recently published by the Competition and Markets Authority shows that 54 per cent of businesses surveyed did not fully understand the rules on unfair terms in consumer contracts. This directly impacts on how businesses treat their customers and is particularly important in order to maintain good customer relations, brand integrity and to avoid costly mistakes which may have wide-reaching consequences for your business. Changing goods or services, increasing the price, or charging excessive cancellation fees may all constitute 'unfair'…

In a world where business is increasingly conducted online, customers are choosing to turn to the internet in order to share their experiences of all manner of commercial transactions. This ranges from rating their plumber to ranting about poor service from their utilities provider.